The focus.
Lilavati Hospital receives a large volume of inbound enquiries about doctors, timings, procedures and costs. Answering them by hand ties up staff whose time is needed elsewhere.
What we built.
Noesis deployed AI agents, built on Brainstormer, that answer patient enquiries from the hospital’s own approved information.
- Answers drawn only from approved hospital sources.
- Coverage outside desk hours and on busy days.
- Clear limits: when a question needs a person, the agent says so and passes it on.
Why it matters.
Routine questions are answered immediately and consistently. Staff spend their time on the conversations that need judgement and care.