The focus.
A large car-trading platform receives many inbound leads. Qualifying every lead by phone took a large share of its call centre’s time.
What we built.
With Navana.ai, Noesis built a pilot that uses Navana’s voice model to call and qualify leads.
- Voice agents that speak with each lead to enrich and triage it.
- Only high-value leads passed downstream to the sales team.
Why it matters.
People spend their time on the leads most likely to convert. The pilot improved the return on the call centre’s human capital and the business outcomes that depend on it.