The focus.
Sales conversations are part of the buying experience. This work concerns WhatsApp support and the transition from an automated interaction to a person who can move the enquiry forward.
Fig. 01 / Handoff
From automated conversation to a person, without starting again
- CustomerAsks on WhatsApp
Product, availability or price.
- AssistantAnswers with business context
Reliable information, not guesses.
- AssistantOffers an explicit next step
Including a person, when that helps.
- PersonPicks up with the history
What the customer already said travels with them.
The wider lesson.
A useful conversational experience needs business context, reliable information and an explicit next step. The handoff should preserve what the customer has already said rather than ask them to begin again.
Evidence, without embellishment.
This overview does not claim a conversion uplift or revenue result. Client-approved implementation detail and measured outcomes will be added when available.